Another case of the curse of knowledge (or a job for emoticons?)

emoticon.png esmiley.png

Similar to the ‘tappers and listeners’ example quoted in Made to Stick. Research from the Journal of Personality and Social Psychology suggests;

You have only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they’ve correctly interpreted the tone of e-mails they receive 90 percent of the time. And the sender estimates that 80% of the time the recipient will correctly gauge the tone of the message.

In reality, the recipient correctly gauges the tone only 50% of the time.

The difference between the sender and the receiver’s understanding is a very dangerous gap to leave open to chance…

common emoticons

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