using metaphors, models and short-cuts to deal with complexity

To deal with the complexities of life and projects we have to work in short hand. We develop metaphors and conceptual models as short-cuts for more detail and complexity. To communicate effectively within a group of people, you have to agree a common language and a reference of understanding.

Even when working with the same group of people over time there can be issues of mis-communication and mis-expectation caused by use of short-cuts. On my current project, we challenge the use of secret language when it happens – to reveal short-cuts and try to create more common language.

2 interesting stories from Paul’s Tips;

Use of jargon to fool smart people

Why we have to rely on short-cuts to understand complexity.

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